Support

The logistics aspect of business in a warehouse demands high availability in implemented software. At SIL, we offer support solutions that meet our client’s needs. A support team can be set up to ensure that a bundle of interdependent software are supervised and run correctly within the warehouse.

SIL consultants have in-depth knowledge of these WMS: Infor’s Exceed 4000 and HighJump’s WA.

SIL’s support offer includes:

  • Phone support available during your production hours.
  • Dedicated resources to solve open tickets.
  • Remote login to your environments.
  • Regular follow-up of ticket resolution progress.
  • Guarantee that the support ticket is closed with the original requesting user’s prior consent.

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